FAQ

FAQ

How much of a deposit is required?

Deposits vary depending on the type of job but the standard is 50% deposit at the time the order is placed and balance due when order is delivered.  For your convenience we accept all major credit cards.

How long will it take to get my order?

Delivery time varies greatly depending on the type of job.  Pieces printed digitally usually take a couple days while complex jobs that are printed, die cut, foil stamped, folded and glued can take 2-3 weeks.  We will work with you on getting the job completed in the time frame you need.

What paper stock do you print on?

Our Business Cards, Postcards, Rackcards, Press Kit, Bookmarks, Tent Cards and Collector Cards are printed on 14-point glossy card stock with UV coating on the color side(s). We also offer 14- point Premium Uncoated paper stock for our business cards and our 4 x 6 and 5.5 x 8.5 postcards. All other products are printed on 100 lb gloss book stock, with overall aqueous coating on both sides.  Custom stocks are available.  Please email us and we will work up a quote for you.

What kind of inks do you use?
All of our products are printed with four-color inks: Cyan, Magenta, Yellow, and Black. Color density less than 15% may not print.

Can I request spot color?
Yes, but spot colors are done on a custom quote basis so if you need something printed in spot colors, email us and we will work up a quote for you.

Can I write or print on UV coating?
No.

What kinds of varnish (coating) do you use?
Depending on what product you are ordering, it will either have aqueous coating or UV coating

When preparing press-ready digital files, what size should I build my file to?
Please build your press-ready digital files to bleed size by adding 0 .1″ dimension for any product that is printed on 14- point cardstock (for example: business cards and postcards) and 0.125″ for all other products (for example: brochures and flyers). there are templates that can be downloaded for each item to help you with your design.

What is the required bleed?
Our bleeds vary depending on the product. Please refer to our Download Templates page or our Preparing Files page for more information on the specific bleed for your product. Keep in mind that any files that do not have the proper bleed may delay the order, and add costs.

What if my cards don’t bleed?
We require ALL files to be built to the full bleed dimension specified for each trim size. We automatically trim the bleed off of each side, which will result in the desired trim size.

How do I prepare files for trim?
Simply add the appropriate bleed to each dimension of your digital layout. Please add all the crop marks, and make sure all critical elements (text, images, logos, etc.) are at least 0.125″ inside of the Safe Zone. Anything left close to the side may be cut off during trimming. Allow 1/16″ cutting space around the Trimming Zone. Please refer to our Download Templates page or our Preparing Files page for more information on bleeds and crop marks.

Do you have any downloadable templates?
Yes, click on the link to Download Templates.

Can I cancel or change my order?
We will be happy to help you cancel your order prior to approval. However, orders may be eligible for cancellation upon request via email. Our Customer Service Team will inform you of any cancellation charges depending on the stage of the order. If job is canceled, any labor hours (proof, graphics design, etc.) or administrative fees (credit cards fees, etc.) will be subtracted from your refund. (15%-30% of total transaction) Once the order has been placed successfully, No Refunds are issued for the Logo, or Graphic design services.

What if I am not satisfied with my order?
We are committed to customer satisfaction. However, we are not responsible for typing, color, image, or design errors introduced by customers in the document creation process.

What is your return policy?
Since each order is unique to each customer it has no re-sale value, therefore All Sales Are Final. If we verify that we made an error on our end, we will re-print the order. No Refunds or Credit. Customer must notify within 6 business days of order acceptance to notify any defects discovered in the ordered product. In order to receive a replacement the customer must return 100% of the received product within 15 days (at their own expense) from the time when the delivery was received. All new charges related to expediting printing (Rush Printing or Shipping) are NON REFUNDABLE, including those orders that are returned for any reason.